At Zakkaa, we aim to provide complete customer satisfaction with our range of electronics, home appliances, and furniture products. This Refund & Return Policy outlines the conditions under which returns, refunds, and replacements are applicable. It is effective for purchases made via our official website and authorized store channels.
Customers who have purchased products from our official website or authorized sales channels are eligible to request a return, subject to the conditions mentioned below.
General Conditions:
All return requests must be initiated within the applicable return window through:
Once the request is received, our team will verify eligibility and arrange further steps, including product pickup and inspection.
Return requests must be initiated within specified timelines to qualify for eligibility under our return policy:
Requests raised after the specified period will not be accepted under the return policy.
Refunds are processed only for eligible returns after successful inspection and verification. Approved amounts exclude delivery, installation, and applicable charges, credited to the original payment method.
Charges may be deducted from the refund amount depending on product condition, services availed, and handling:
Refund requests will not be approved when products fail to meet the return eligibility conditions below:
Replacement requests are handled based on verified manufacturing defects and applicable product service timelines only.
Customers must inspect the product at the time of delivery. If any damage, shortage, or transit issue is found:
Reports made after this period may be subject to verification and may not qualify for replacement or refund.
All returned products are subject to mandatory inspection by our quality team after pickup. Refunds will only be processed after successful verification of product condition.
After the returned product is successfully inspected and approved, the refund process will begin.
For large appliances such as AC, Refrigerator, and Washing Machine:
An invoice is mandatory for all return and refund requests. Requests without a valid invoice will not be processed.
For return or refund assistance, customers can contact us through:
Website: zakkaa.com Email: info@Zakkaa.com
Zakkaa reserves the right to approve or reject refund requests based on inspection results and policy compliance. Our objective is to ensure fairness, product quality assurance, and customer satisfaction.